Customer Ratings Have Become Meaningless. Americans are handing out perfect Uber and Airbnb scores.

Nov 17, 2023

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Mike Johnson has endured some awkward Uber rides. He once held his nose throughout a trip because the driver was carrying chopped-up Durian—the world's smelliest fruit. Another time, he was stuck in the back seat while a driver bickered with her boyfriend. Yet another driver tried to sell him a Ponzi scheme.

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